Archive | February 2016

5 Examples of Terrible Customer Service

Last week we brought you 5 examples of Customer Service that you should follow. This week, probably to a few more stifled laughs, we’re bringing you 5 examples of terrible Customer Service. Things that you shouldn’t do. No no’s. Horrorshows. Just don’t.

1. Telling consumers they don’t know anything

Elaine B. explains that she was only trying to contact Comcast to find something out about her bill. “I couldn’t understand the different groupings of channels which had no explanation just names like Extended Package. She couldn’t explain it and kept getting the same channels in different groupings. I said, very politely, that I didn’t understand her explanation, and if there was someone else who can explain it to me so I would understand.”

The woman apparently replied: “You’re stupid.” Then she hung up.

Errr, yeah, probably avoid calling the person you’re selling something to ‘stupid’. Poor form.

2. Taking too long to respond

Bernard ordered a white BIRKELAND bed from IKEA for his eight-year old daughter.
The day after he took delivery of the boxes, the delivery company called saying that they failed to deliver one part of the bed and would deliver the missing piece in two days time. On that day the delivery company never turned up. They apologised and promised to deliver the next day. “I hired a decorator to decorate my daughter’s room, which included putting up the new bed,” Marr explained. “I then get a call from the decorator explaining to me that there seem to be parts that don’t belong to the bed. After some confusion we realised that the delivery company delivered some parts of a completely different bed and that the slats for the bed I originally ordered were still missing.”

After ringing customer service they apologised and said they would send a courier company to deliver the slats in two days time and pick up the wrong parts and once nobody turned up. He rang again, got another apology and an explanation that the store manager didn’t sign off the delivery. When the missing slats were finally delivered, they didn’t take the wrong bed parts with them – which got him calling customer service once more. Having to go through virtual assistants, email and submission forms, it took them nine months to respond in full.

3. Due diligence!

This could possibly be the worst customer service experience of all time! Ikenna was looking forward to paying off his car loan, tried to cash a tax rebate cheque of $8,463 at Chase Bank. The bank worker, however, immediately expressed doubts that the cheque was legit. He said: “She asked me what I did for a living. Asked me where I got the check from, looked me up and down–like ‘you just bought a house in Auburn (posh area in Alabama), really?’ She didn’t believe that.”

The police arrested him for forgery the next day. He spent five nights in jail before bank investigators and police were able to clear him. By then, the car he had hoped to pay off had been towed and auctioned off and he also lost his job because he didn’t show up for work. Furthermore, the bank did nothing after the incident, not even an apology. Only a year later, after being contacted by an attorney and a local reporter did the bank an apology.

4. Not listening to the customer

Chris Williams was worried that someone named “Brittni” was phishing his email address and contacted Amazon’s customer support team through its live chat function, to ask Amazon to block an email address that appeared to be associated with his real address. The conversation didn’t go as planned. Here’s a sample of the transcript:

CW: Someone created an account using my gmail account but with a “.” in it. This is still associated with my email address and is not my account. How can I delete this account? My name is not brittni.. my name is chris williams. my actual account is ctwilliXXXXX@gmail.com. this other account was created using ct.williXXXXX@gmail.com
i believe it is some sort of phishing attempt but I don’t want this account associate with my email.

Farah: yah..Im just here..but before we proceed let me check your account for security purposes okay? mAY i KNOW THE ACCOUNT HOLDER PLEASE.

CW: ok. my real account is ctwilliXXXXX@gmail.com NOT ct.williXXXXX@gmail.com – i had to password reset in order to get this account. Chris Williams.

Farah: May I know the account holder please..

CW: Account holder is Chris Williams.

Farah: your first and last name plese

CW: First = Chris
Last = Williams

Farah: okay let me check this out for you okay? one moment plese. ctwilliXXXXX@gmail.com ..this one is your account am I correct on this?

CW: yes… ctwilliXXXXX@gmail.com is my account.

Farah: okay..Il reset your password..just check the link on it..so you can have your new password okay?

CW: no, i don’t need you to reset my password.

Farah: OH OKAY..I ask an apology for that one..

CW: i need you to delete this “ct.williXXXXX@gmail.com” account because it is not mine. please don’t change my password.

Farah: ah yah sure..I’m not going to change your Password maam..

CW: maam? what is going on here?

5. Being unsympathetic and unwilling to work with the client

In a blog, RicemanFTW describes his latest interaction with American Express, explaining that he had made a decimal point mistake when making a payment from his iPhone. He discovered the error before AmEx, notifying both the bank and AmEx, whom were understanding and going so far as to say that they would cover an overdraft charges.

“A few days later, I get a call from the wife saying that she can’t use the card…I check the account, no suspension notices or anything. I call AmEx up and I’m put through to their returned payments department. I end up on the phone with a very unsympathetic rep who basically accuses me of trying to defraud them so that I can make illegal purchases. When I inform that I had contacted AmEx a few days before to notify THEM of the mistake I had made he told me if that was the case then I should have stopped the payment.” In the end, the service rep said: “That’s what customer service does. They tell you what you want to hear.” And suspended his account.

Don’t be like those guys. Ever. That’s some of the worst Customer Service around. After all, the customer is (sometimes) always right! Do you need some training in Customer Service? If you can’t erroneous above then you definitely do! Check out our Customer Service courses, here!

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Ensuring You Pick The Right Path

Sometimes it can seem easier to spend more timing thinking about what you fancy wearing to go out in or what you’re having for tea than what you should do when you’ve finished school. Here’s iCould‘s guide to working out what’s best when it comes to those big decisions.

1. Do your research

Find out as much as you can about a particular option. If you’re looking at courses, what is the course content like? Are there any projects? Does it involve any practical work or does it focus more on theory? Can you speak to anyone who is doing the course? What do people who have taken the course do next?

Questions to ask

  • What feels right? Even if you can’t explain why.
  • What will you enjoy? How motivated are you? Can one counter out or balance the others?
  • What are the pros and cons?
  • What are the likely consequences or future opportunities? Does your choice open or close any doors?
  • What do your friends and family think? Why might they have this opinion?

2. Get a taster

You can’t always get a feel for what something’s really like before taking the plunge, but you can always try out an option first. If you’re thinking of starting a new subject at A-level, you can do some background reading or watch some lectures online. If you think you want to follow a particular career path, getting relevant work experience can help you decide if it really is right for you or if it’s not at all how you imagined.

3. Consider the detail

Listing the pros and cons and considering consequences are a good starting point when making decisions.

4. Think about what you prefer

Put simply, which do you like best and enjoy? In some cases, motivation counts more than ability so choosing something you really like doing and are prepared to stick at can work out well.

5. Follow your nose

What makes sense on paper doesn’t always match real life. Sometimes a quality that you can’t quite put your finger on – just going with what feels right – can be the deciding factor, even if it doesn’t match your original requirements.

6. Consider different points of view

Other people’s advice – however well meaning –  is often influenced by their own experience which won’t always be the same as yours. When anyone gives you advice, it’s worth considering why they may suggest a certain approach. Do they want you to do what they wished they’d done or to do the same as them? Thinking about how your choice will affect whoever is advising you, may also help you see their point of view.

7. Take a chance

Making a decision on the spur of the moment, flipping a coin or just being in the right place at the right time (or the wrong place at the wrong time) can account for a large amount of turning points in life. Even the most researched and thought-through decisions don’t always work out how you expect – at some point you have to step into the unknown.

8. Don’t just follow the herd 

It can be easy to get swept along with what people around you are doing without considering if it’s really right for you. If everyone you know is going to university – or if all of your friends are taking GCSE history – it can be easy to do the same.  Just take a step back  – check it’s what you really want and make sure you haven’t overlooked something that’s a much better fit.

9. Reflect on your own situation

Most people have different priorities at different stages in life, and sometimes your personal situation can play a big part in decisions. Choosing an employer who supports training may be important at the start of your career, but less so once you’re established.  Flexible hours can be a priority if you have children, or other interests outside work. Or you might choose an option that doesn’t seem very attractive now, but is likely to pay off in the future.

10. Use a mix of methods

When it comes to big decisions it can help to use a mix of methods. Choosing a university? Considering the detail will help you draw up a short list – where offers the course; distance from your home town; entry requirements. Then after attending open days, you may make your selection based on the one that just feels right.

Finally, remember you can usually go back, re do, retrain, or take another route to get to where you want to be – but getting it right first-time round can make things much easier.

Here at The Sheffield College, we try to make your decision as easy as possible. Hassle free. So, why not take yourself over to our website, cast an eye through our courses and do a bit of research. Once you’ve found the course, you want to do all you have to do is apply and we’ll do the rest! Easy!

A Language Family Tree

Ever wondered where the many languages around the world originated from? Was there one master language, that others have mutated and spawned from, or where there various strands to start with? The Guardian have the answers in a way that far exceeds how we could explain!

Minna Sundberg’s illustration maps the relationships between Indo-European and Uralic languages. The creator of the webcomic Stand Still. Stay Silent, put the illustration together to show why some of the characters in her comic were able to understand each other despite speaking different languages. She wanted to show how closely related Swedish, Danish, Norwegian, Icelandic were to each other, and how Finnish came from distinct linguistic roots.

Linguists have often used trees and branches as metaphors to explain and map the connections between language groups.

Scandinavian Languages


Despite being close geographically, the tree highlights the distinct linguistic origins of Finnish from other languages in Scandinavia. Finnish belongs to the Uralic language family and shares roots with some indigenous tongues in Scandinavia such as Sami.

Slavic languages


The European arm of the tree splits off into Slavic, Romance and Germanic branches. Here you can see the relationship between different Slavic languages. You can also spot some of Britain’s oldest languages clustered together.

English language


The size of the leaves on the trees is intended to indicate – roughly – how many people speak each language. It shows the relative size of English as well as its Germanic roots.

Hindi and Bengali languages

The left side of the tree maps out the Indo-Iranian languages. It shows the connections between Hindi and Urdu as well as some regional Indian languages such as Rajasthani and Gujarati.

If that has piqued your interest in languages? Maybe you’d like to learn a new one, or delve further into the English Language. Whatever you decide, we can help you out here at The Sheffield College. Take a look through our courses, today!

 

This crocodile math problem had Scottish students in tears

How’s your maths skills? Any good? This problem had students north of the border in a stupor last year. Apparently it was quite tricky, what do you think?

 

 

SQA

If your head is spinning, here’s how to solve it:

How’d you get on? Ace it, not a problem, or were you pulling your hair out until the video explained it all? Whether you want to further your math skills or you genuinely enjoy the challenge, take a look at the maths courses we have on offer here at The Sheffield College.

 

Facebook’s HR chief shares her best career advice for 20-somethings

Facebook is one of the biggest and most powerful companies of our generation. In the 21st century it is extremely rare to find someone who is not using Facebook at home, on the move, on public transport, or even on the sly at work. In the 9 years since 2006, Facebook have built on their 150 employees and currently have 12,691 (ish) people working for them. So they know a thing or two about hiring and firing! Here’s Business Insider with an interview with Facebook’s Chief of People (not her actual job title, that!)

Facebook’s VP of people, Lori Goler, recently wrote in the Harvard Business Review that “Facebook holds the distinction of being the first Fortune 500 company to be founded and led by a millennial, and we pride ourselves on having built a workplace that is designed by and for this generation.”

lori goler facebook

Facebook would not disclose how many of its roughly 12,000 employees across 65 countries fall into this demographic of people in their 20s to early 30s, but Goler said the demands of a younger workforce align with those of all generations, so everyone benefits.

When Business Insider asked Goler for her best advice for young professionals, she said: 20-somethings need to embrace experimentation and reflection.

“Sometimes it takes trying a few things to understand which elements are the ones that you enjoy the most,” she said.

Goler recommended that you be mindful of the days you leave work feeling happy and fulfilled. Ask yourself, what specifically caused that?

Take the time, she said, to keep track of what engages you; this will allow you to excel and contribute as much as possible to your company. Helpful questions to ask yourself include:

  • Do you identify with your company’s mission?
  • Do you desire work that has a tangible positive impact?
  • Do you want to travel?
  • Do you want to collaborate with particular teams?
  • Do you want to give presentations?
  • Do you want to develop a new skill?

“It’s different for everyone,” Goler said. “That’s the beauty of it.”

She doesn’t see the fact that the average millennial spends only three years at a company as a negative, saying it reflects this generation’s pursuit of meaningful work. If it takes several different jobs to find what sticks in order to discover what is enjoyable, then so be it.

She cited Steve Jobs’ 2005 Stanford commencement speech, in which the late Apple cofounder and CEO said: “You can’t connect the dots looking forward; you can only connect them looking backward. So you have to trust that the dots will somehow connect in your future. You have to trust in something — your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.”

That is, don’t feel pressured to plan out your career path. Accept that you will make mistakes and that there will be plenty of unexpected developments. But as you go through your career in its early days, always be mindful of where you are, how you got there, and where your passion was engaged during that journey.

It’s a simple approach, but one that is too often absent in the “vacuum” of a job, Goler said. It requires an extra degree of mindfulness, and it will improve your life.

“If you are doing work you enjoy, lots of good things happen,” she said.

Good advice, that. Probably take heed of that if I was you, especially when it’s coming from a company who have pretty much taken over the world in under 10 years. If you’d like to study a course here at The Sheffield College and power on with Facebook’s advice, take a look through our vast range here!

Oscars 2016: Predictions

With award season so far into the swing of things, it’s the big one tonight. Tomorrow morning we’ll all be waking up to headlines dominated by 2016’s Oscar award winners and the subsequent outrage that might follow should Leo miss out yet again. Luckily though, we have a definitive list of who to tip and keep an eye out for so you can impress your mates in advance!

After sweeping the Baftas, western epic The Revenant has become the bookmakers’ favourite to win best picture at next week’s Academy Awards.

The film has already triumphed at the Golden Globes and, if odds are to be believed, Oscars for best picture, best director for Alejandro Gonzalez Inarritu and best actor for Leonardo DiCaprio could be on the way.

The film, in which DiCaprio plays a frontiersman on a path of vengeance, has won rave reviews – but there are a few critics who were less impressed.

The Guardian’s Carole Cadwalladr was “not entertained.” However, she does add that Emmanuel Lubezki’s cinematography “really is gorgeous”.

Deborah Ross at The Spectator admired the film’s ambition, but also found it an endurance test. “I was longing for it to be over, and so relieved when it was,” she says.

Nevertheless, it has the potential to win big. Here’s the predictions and ones to keep an eye on from The Week:

Best picture Oscar predictions

  1. The Revenant
  2. Spotlight
  3. The Big Short

Best director Oscar predictions

  1. Alejandro Gonzalez Inarritu (The Revenant)
  2. George Miller (Mad Max: Fury Road)

Best actor Oscar predictions

  1. Leonardo DiCaprio (The Revenant)
  2. Eddie Redmayne (The Danish Girl)

Best actress Oscar predictions 

Brie Larson (Room)

Best supporting actress Oscar predictions

  1. Alicia Vikander (The Danish Girl)
  2. Rooney Mara (Carol)
  3. Kate Winslet (Steve Jobs)

Best supporting actor Oscar predictions

  1. Sylvester Stallone (Creed)
  2. Mark Rylance (Bridge of Spies)
  3. Christian Bale (The Big Short)
  4. Tom Hardy (The Revenant)
  5. Mark Ruffalo (Spotlight)

Best animated feature film Oscar predictions

  1. Inside Out
  2. Anomalisa
  3. Shaun the Sheep Movie
  4. Boy and the World
  5. When Marnie Was There

When and where can you watch?

The ceremony is on 28 February at the Dolby Theatre in Los Angeles. Guests arrive on the red carpet from 7pm local time and the show kicks off at 8.30pm. In the UK, it can be watched in the early hours of the morning on Sky Movies Oscar, a channel set up specifically for the awards, or streamed on Sky’s NowTV.

Massive movie fan? Here at The Sheffield College in our Centre for Creative Industries, we offer a fantastic Film and TV Production course, as well as Film Studies courses if that’s more your thing. Click here for more information.

10 Books You Really Must Read

If truth be told, are you a bit slack on reading? You can go into the local library you know, you’re not in danger of mega paper-cuts! Reading is a great way to learn, stretch your imagination and broaden your mind. The more you read at a younger age, the easier it will be to continue as I’m sure all you bookworms would testify.

But what should you have definitely read before you leave school, as a bare minimum? Luckily for you, we have just the list. It’s a top 10. 1 being the best, 10 being the 10th best (obviously!). The list has been compiled by over 500 teachers – so that must count for something, right?

Ok, so here’s the list (yes we think it’s a bit cheeky that a series of books is included)

1. Nineteen Eighty-Four by George Orwell

2. To Kill a Mockingbird by Harper Lee

3. Animal Farm by George Orwell

4. Lord of the Flies by William Golding

5. Of Mice and Men by John Steinbeck

6. The Harry Potter series by J K Rowling

7. A Christmas Carol by Charles Dickens

8. The Catcher in the Rye by J D Salinger

9. Great Expectations by Charles Dickens

10. Pride and Prejudice by Jane Austen

How many of these have you read? Quite a lot we hope, there are some cracking reads on that list. There must be some remaining bookworms out there! For all you bookworms, and newly engaged readers, take a look through our English Literature course here at The Sheffield College – we know you’ll just love it!

What You Should Do After Your GCSES

If you’re in year 11 then no doubt you’re coming up to your GCSE exams, and ultimately the end of you having to stay at school. Whilst you do have to stay in education until you are 18, that doesn’t mean you have to stay at school. You can come and join us here at The Sheffield College. Here’s why…

For starters we are a further education college and we’re for people aged 16+, so you might be studying with people who are a different age to you – this will become a feature of your life from now on, you’ll have to get used to it! We offer a much wider range of courses, both academic (a boat load of A-levels) and job or career-related (these are called vocational qualifications, and they help you build the skills and knowledge for a particular industry as well as getting you a qualification).

Is a further education college just like school?

A bit, but not really! You’ll still need to go to lessons, stick to the timetable you’re given and crack on with your work. But we like to treat you like the adults you now are. Once you’ve chosen what you would like to study, you’ll find It’s quite relaxed here and you’ll be quite independent – this means there won’t be people pestering you for your work all the time but you’ll have to do that yourself!

Your lessons won’t fill a full week, you’ll be expected to study independently and complete your work in this extra time but we’re not going to make you stay in College (although there are loads of great activities going on!). Oh, and did we mention you’ll be able to wear your own clothes? No more uniforms!

Doing an apprenticeship after your GCSEs

Maybe you’re bored of not having any money. It’s time for you to start earning a wage whilst doing a job and studying for a recognised qualification at the same time. If that’s the case, an Apprenticeship is for you!

Tell me more…

  • You can do an Apprenticeship at any age
  • Apprenticeships last between 1 and 4 years, depending on what level you’re doing
  • Your training is provided for free if you’re under 24, employers will have to fund if you older than this
  • You’ll be paid at the very least a minimum wage of £3.30 an hour, but employers often pay more than this
  • Employers like to keep staff on once they’ve completed their Apprenticeship as they have made an investment in your future

Who can do an Apprenticeship?

  • Anyone 16 or over
  • You need to be leaving school/college and out of work, ideally with some work experience under your belt in the industry you fancy getting into
  • Ideally we’d like you to have your English and Maths GCSE’s which meet the Apprenticeship entry requirements (check here), but you can always take them to compliment your Apprenticeship with us too.

Which apprenticeship you do really depends on your qualifications. You can do an Intermediate Apprenticeship, and that lets you learn towards level 2. Then you can do an Advanced Apprenticeship, which lets you learn towards level 3. Finally, you can do a Higher Apprenticeship which lets you learn towards level 4 or higher.

Post-GCSE Traineeships

Fancy an Apprenticeship, but not 100% sure? Fancy a taste of one? That’ fine. You can undertake a Traineeship and improve your maths and English skills while getting work experience too!

Tell me more…

  • A traineeship lasts from six weeks to six months
  • A traineeship means you’ll get awesome work placements with local employers. It looks great on your CV, plus you’ll build real experience and learn what’s expected of you in the workplace.
  • With a traineeship, you’ll be shown how to build your skills in things like time management, working in a team and job hunting skills like updating your CV, acing an interview or searching for jobs. These are really useful work and life talents.
  • You’ll also get to study English and maths, if it’s appropriate. Employers really value these skills, so it’s good to know you can build them up even if you’re no longer at school.
  • It could be a really great option if you’re finding it hard to get an Apprenticeship, or maybe you’re not sure you’ve got the skills for one yet.
  • It won’t cost you anything to do a Traineeship, and most of them pay travel and meal costs. Depending on your situation, the Government’s 16-19 Bursary Fund might help.

Who can do a Traineeship?

  • 16-18 and qualified below level 3
  • 19-23 and qualified below level 2
  • 16-25 with learning difficulties

So now you know what options are available to you, it’s time to have a look at what courses are available to you. Here’s the link for you to have a look at, give it a click. Or give us a ring on 0114 26 2600 and we can run through your options with you again. Aren’t we good to you?!

7 reasons to think about a hospitality career

1. Perks and fun times

When you’re in the business of creating fun, you get to join in the fun. The perks of working in hospitality can be great and incredibly varied. A hotel job could see you meeting and greeting celebrities, for example, or you could be enjoying delicious 5-star meals every day. What’s more, you’re likely to be surrounded by a fun, bouncy team. This is because hospitality employers tend to hire people who have great energy in order to ensure their customers are happy too. So, if you work in hospitality, you’ll often end up with a fab social mix of people you’ll love spending time with.

 

2. You have so many roles to choose from

There are all kinds of interesting hospitality jobs to start with, and some great roles you can work your way up to. You could be a concierge acting as the ‘face’ of a hotel, or a porter working behind the scenes to create a smooth experience. You could impress diners as a sommelier (wine taster!). You could be making A-listers comfortable as a first class passenger host, or you could build up some highly transferrable skills as a receptionist. You could also make a beautiful world for tourists to enjoy as a hotel manager. These examples are just the tip of the iceberg though and there is so much more to explore!

It’s also worth bearing in mind that hospitality includes all kinds of business areas, from finance, sales and PR to IT. Big-end hotels need websites, promotion and all their accounts kept in order, after all! There are lots of ways into this industry, and it opens up a big world of possibilities for career change and progression.

 

3. No two days are the same

Not sure you fancy the 9-5 and being stuck in an office doing the same old thing every day? Most hospitality work offers a lot of variety in the times and days you work, and also the kind of work you’ll be doing. You might be doing shift work (customers and tourists still want to splash their cash in the evenings, weekends and summer holidays). This gives you a chance to find part-time work to suit you, and it also means you’ll be working with a team who enjoy variety as much as you do.

 

4. Unleash your creative side

When you work in hospitality, you’re an artist! And your canvas is people! You’ll have plenty of scope to break out your creative side as you dream up new ways to entertain guests, give them the ‘wow’ factor when they walk into their hotel room and delight their palates with perfectly-served food and drink they could never make at home. Your creativity will be encouraged as you come up with a million and one ideas to make your customers’ experience even more enjoyable.

5. Hospitality is your passport to a big wide world

Working in the leisure and tourism side of hospitality could take you abroad, or onto cruise ships as a cruise ship entertainer, or into places in the UK you’ve never been before. The skills you learn can be used internationally, so brush up on your languages at school – you can create a great impression when greeting foreign guests in the UK as well if you can make it easier for them to communicate their needs!

6. Hospitality is a solid career choice

People have been travelling to new destinations since the beginning of time (probably). Wherever you are in the UK – or the world – there’s bound to be a hospitality job available. After all, it’s the UK’s fourth-largest industry. Did you know that, since 2010, one in five new UK jobs created have been in hospitality and tourism? People will always want to enjoy themselves, so hospitality is a very safe career choice!

7. There are lots of ways into hospitality

Wherever you are in life, you can find a route into a hospitality career. You can always work your way up through the ranks too, especially after achieving nationally recognised vocational qualifications and training on the way here at The Sheffield College.

If this sounds right up your street, and you were just wondering when and where you can start a Hospitality course here at The Sheffield College then we have the answers. They’re here!

5 of the Weirdest Job Roles Around

These are jobs. Actual real life jobs that have been advertised in the real life world. We live in a crazy, crazy world…

(1) Hacking superhero

It’s a bird! It’s a plane! Nope, it’s… the hacking superhero! The vacancy was available at Bizzby, an on-demand marketplace for booking plumbers, cleaners, personal trainers and other service providers.

The superhuman hacker that fills the role will be responsible for developing and testing the company’s website and mobile apps. Applications should possess a desire to be on the cover of Wired magazine and a do whatever it takes attitude – oh, and also be experienced in various programming languages.

Salary: £70,000 – £100,000

(2) Viral marketing ninja

If you’re more of a traditionalist and sci-fi isn’t your thing, you can find your chi as a viral marketing ninja. The job opening is at freelance marketplace PeoplePerHour, which wants someone to manage creation of marketing content that will go viral on social networks including Facebook and Twitter.

The recruit will need a proven background of producing viral campaigns and innovative, outside of the box approach to the role – it’s unclear on whether a black belt in any martial art is required.

Salary: £30,000 – £40,000 + bonuses + stock options

(3) Content guru

If all of those superhero and ninja-based positions sound too combative for you, online recipe delivery service HelloFresh wants people to embrace their spiritual side as a guru – one of the content variery.

The role of content guru will require creative copywriting skills to reach customers across emails, advertising messages, websites and booklets. As such, solid grammar is considered essential. Opinionated with “creative flair”? You’re who the firm wants to guzzle.

Salary: Competitive

(4) Customer delight associate

They say the customer is always right, and flower delivery business Bloom & Wild is looking for customer delight associates to put a smile on shoppers’ faces.

If you happen to be looking for extra hours for an existing role or flexible working, the post is part-time. The company claims to be seeking people with a desire to delight customers, engaging with them across telephone, email and live chat.

Salary: Competitive

(5) Awesome superstar sales person

FastPlay, a sport activity book app, wants a go-getter to support the firm’s rapid growth by joining the sales team as an awesome superstar sales person.

Imagine this title on LinkedIn? How could anyone possibly pass your profile by?

The company wants a self-motivated, likable and confident individual on board to own the role and says it is “happy for you to wake up late and make calls in your pyjamas”.

Salary: Negotiable basic + really awesome commission

There you have it, not all jobs are the same mundane slog that people lead you to believe. Some are fun, bizarre and pretty much nothing like you imagined. So if you fancy a career in something a bit different, take a look through the courses we have to offer here at The Sheffield College today.